Investor Relations

Stakeholder Engagement

Grand Ocean Group aims to establishes multiple transparent and effective communication channels with stakeholders. These channels help the company understand their needs and expectations, which serve as important references for shaping our company’s operations.

 

■ Investors / Shareholders

Relations:

  • - Through the public information network to declare the operating system to expose the relevant information, and through the shareholders, the Legislative Council, domestic and foreign investors forum and roadshow and other multi-channel, to explain the company's business profile and strategic development.

 

Contact:

 

■ General Consumers

Primary Interaction Modes:

  • ■ Customer service centers are available at all business locations to provide direct and timely communication.

  • ■ "Customer Feedback Forms" are used to collect public suggestions and adjust facilities and services accordingly.

  • ■ Official website and WeChat platforms are established to release the latest event information in real-time.

  • ■ Contact numbers, windows, and email addresses are provided on the corporate website as communication channels.

 

Contact Information:

 

■ Employee

Primary Interaction Modes:

  • - Occasional internal training sessions and public announcements.

 

Conatct:

 

■ Suppliers/Lessees

Primary Interaction Modes:

  • ■ Regular negotiations regarding promotional activities and sales plans.

  • ■ Regular performance evaluations to select excellent suppliers.

  • ■ Store managers and business executives maintain open phone lines and email addresses for constant communication.

  • ■ Provide feedback on consumer needs and reactions for supplier reference.

 

Contact Information:

 

■ Government/Authorities

Primary Interaction Modes:

  • ■ Policy communication meetings held by authorities from time to time.

  • ■ Establish contact windows and email addresses for ongoing communication.

 

Contact Information:

  • - Acting Spokesperson: JY Xu

  • - Telephone: (02)2707-8833

  • - Address: 14F, No. 237, Sec. 2, Fuxing S. Rd., Da’an Dist., Taipei City

  • - Email: jyxu27@gmail.com

 

 

■ Whistleblowing Channel

  • ■ To implement the ethical management policy, if any violation of ethics, integrity, or illegal activities by the company’s operations or employees are discovered, the reporting channels are as follows:

  • - Email: gorgaudit@outlook.com

  • - Mailing Address: 14F, No. 237, Sec. 2, Fuxing S. Rd., Da’an Dist., Taipei City

  • - Attn: Grand Ocean Audit Manager.

  • ■ Based on the principle of integrity, whistleblowers must provide their real names and contact information for the case to be accepted. The Company guarantees that the personal information and details provided by the whistleblower will be kept strictly confidential in accordance with the Personal Data Protection Act.